How to Cancel an Etsy Order

To cancel an Etsy order, you must contact the seller or Etsy shop you purchased from directly. Before placing an order, double-check the store’s return, exchange, and cancellation policies.

Cancellation requests are at the discretion of the seller and not guaranteed.

With the ever-changing world of technology, it can be difficult to keep up with all of the latest changes. Many individuals are unfamiliar with how to cancel an Etsy order in 2022.

Have you ever gone on to Etsy to look for something, only to discover the day after that you have nothing use for it? Etsy is a marketplace rather than a single shop, which is sad. Many merchants have varied cancellation policies.

This is quite natural; for example, some businesses begin producing your personalized items as soon as you place your order, and cancellation requests would be inconvenient.

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On the shop’s Policies page, you may be able to see whether or not they allow cancellations (which may be found in the “Shop Info” box on the left column of the shop page).

If you order less than two days ago and the order has not yet been delivered, you may request a cancellation via a link in the order information.

Otherwise, you’ll need to contact the vendor directly. Keep in mind that sellers aren’t obligated to accept cancellation requests.

Who Can Cancel an Etsy Order?

There are two sides to every eCommerce transaction, much as there are in any other kind of commercial activity. A buyer and a seller make up each side of the equation. The seller is the only one who can cancel an order on Etsy.

The buyer can only ask for a cancellation of the order. The seller, on the other hand, has the power to cancel an order. If that’s the case, the buyer should notify the seller right away.

Simply write that you want to cancel the purchase and wait for the seller’s response. The owner will receive notifications when new messages are delivered, so he or she will respond promptly.

How to cancel an Etsy order?

To cancel an Etsy order, you must contact the seller or shop you purchased the item from directly.

Before purchasing, be sure to verify the shop’s policies on returns, exchanges, and cancellations.

Cancellation requests are at the discretion of the seller and not guaranteed.

Etsy is an online marketplace for handmade items, craft supplies, and vintage collectibles run by independent vendors. Items are frequently customizable and made to order, adding a personalized touch to every present. Purchases help small companies.

It’s critical to familiarize yourself with the seller’s terms before making a purchase. Some sellers don’t allow returns, exchanges, or cancellations, while others do. When it comes to cancel an order, you must communicate directly with the vendor.

How to cancel an Etsy order with an account

According to Etsy, a seller has the final say on whether or not they accept a cancellation request. The procedure for cancelling your order is started by following the instructions below, but it’s up to the vendor to actually cancel it.

1. Visit Click “Sign in” at the top-right corner. Sign in.

How to Cancel an Etsy Order - Step 1

2. At the top-right corner, Select  your account icon (icon with “You” underneath).

How to Cancel an Etsy Order - Step 2

3. Choose “Purchases and reviews” from the dropdown menu.

How to Cancel an Etsy Order - Step 3

4. Find the order you wish to cancel, then click “Contact The Shop.”

5. Click “Send” after composing a notice to the seller indicating that you want to cancel your order.

How to cancel an Etsy order without an account

1. Open the email from Etsy that confirms your purchase. It will come from as usual.

How to Cancel an Etsy Order - Etsy Transaction email

2. Send an email to the vendor notifying them that you’d want to cancel your purchase.

How To Cancel An Etsy Order As Buyer Or Seller

Etsy is a large online marketplace for handmade goods, and it has virtually everything a person could want in terms of handicrafts. However, the wide selection might occasionally lead to incorrect purchasing decisions. Whether you’re new to Etsy or have been using it for some time, you may suddenly find yourself wanting to cancel a recent order.

How to Cancel an Etsy Order as Buyer or Seller

This post will answer all of your questions regarding Etsy order cancellations. Continue reading to find out how to cancel an order with or without a shopper account. We also have some helpful suggestions for sellers if that’s you.

How to Cancel an Etsy Order as a Buyer?

Sellers have the option of accepting or declining a cancellation request on Etsy. This implies that, if you’ve bought something and decided you don’t want it, you must contact the seller directly and ask for order cancellation.

Before you go, make sure that your transaction is in accordance with Etsy’s cancellation terms. If you haven’t paid for or received your purchase and the seller agrees to cancel it on your request, the operation will be completed automatically.

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You can ask for an order cancellation before or after the goods are delivered. If you haven’t yet received the product, the vendor is likely to accept your request to cancel your purchase. If the article has already been sent, you may demand a refund and return it.

Here are the steps to help you start the cancellation process:

How to Cancel an Etsy Order Before Shipping?

If it’s less than two days since you placed an order, the goods may not have yet been delivered.Heres how to request order cancellation in this case:

Step#1: Sign in to your account on

Step#2: Navigate to the Your Account section from the top right-hand of the Home page.

Step#3: Open the Purchases and Reviews section from the dropdown menu.

How to Cancel an Etsy Order - As a Buyer - Step 3

Step#4: Find the order you want to cancel.

Step#5: At the right-hand side of the order, youll see the Not shipped order status. There will be a link under it reading Request Cancellation. Click on it.

Step#6: When you receive this email, you will see an auto-generated note from the seller. Add more information to the message if necessary. You can notify the seller as to why the transaction has been canceled or anything else you believe he should know about the offer. You may also change the content of your message if desired.

Step#7: Click Submit and wait for the seller to reply.

How to Cancel an Etsy Order After Shipping?

If more than two days have passed after you placed the order, chances are its already shipped.

Here are the steps to canceling your Etsy order upon shipping.

  1. Login to
  2. To do so, go to the top right-hand corner of your screen and select Sign in.
  3. From the upper right-hand corner, click on your account symbol. It’s the one with “You” underneath.
  4. Navigate to the Purchases and Reviews section in the dropdown menu.
  5. Select Contact the Shop from the drop-down menu after Finding an Order to Cancel. You’ll see a blank message draft appear in the box.
  6. Send a message to the seller to notify them that you want to cancel your purchase. To continue, type the message and hit “Send.”

When you submit a cancellation request, the seller will receive it and decide whether to proceed with the cancellation.

How to Cancel an Etsy Order as a Seller?

Before canceling an order as a seller on Etsy, be sure it fulfills the policy’s criteria. Also, don’t forget to request a refund for any unused shipping labels for that purchase and gather any information you can for your records.

If you’re unable to complete the transaction, it’s better to contact the buyer first on Etsy Messages before canceling. Here’s how to do it:

  1. Go to your Shop Manager and go to the “Orders and Delivery” section.
  2. Locate the order in question.
  3. On the order, click the message button.
  4. Type the message and click Send.

theres no other way to solve the issue, heres how to cancel an offer:

  1. Go to and log into your account.
  2. Navigate to the Shop Manager.
  3. Select Orders and Shipping.
  4. To cancel an order, go to the “More actions,” then “Cancel” in the “Order Detail” overlay. You can also cancel an order by clicking on the three-dotted icon next to it and selecting Cancel on desktop.
  5. Choose the reason for the cancellation. For the buyer, you’ll see how much money will be refunded.
  6. (Optional) Leave a note in the text box below the refund amount. You can advise them that you’ve accepted to their order cancellation, or why you canceled the order in the first place.
  7. Select Cancel Order.

The buyer will get a refund after you cancel the order, and the cancellation will be effective right away. The buyer has 48 hours after the cancelation to post a review.

However, if the purchase was made through a different means than Etsy Payments, you must return them using that method.

To access orders that have been canceled, go to Orders and Shipping, then Complete.

FAQ about How to Cancel an Etsy Order

What can I do if the seller wont cancel the order?

You can create an order case if the seller has refused to cancel your purchase or assist you with your request.

If you placed a purchase without a membership and wish to create a complaint, you must first establish an account, link it to the order, and begin the process.

When you submit a complaint, the vendor has three days to respond. If the seller is unresponsive or refuses to cancel the order, you may escalate it and ask Etsy to intervene.

Etsy will evaluate your appeal and issue a final decision. They’ll assist both you and the seller in obtaining all of the information needed to make an informed decision. By providing as much information as possible in your case log request, you can help speed up the process. Any pictures, receipts, or third-party evaluations are welcome.

Finally, be sure to read the shop’s cancellation policy before making a purchase. Doing so will assist you avoid the headache of an unresolved case and save both you and the vendor time and aggravation.

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Do cancellations as a seller hurt your ability to sell on Etsy?

Sellers are concerned about negative search rankings due to too many cancellations. There is still no official word from Etsy on whether or not an excessive number of cancellations might harm a business’s search ranking. The sum of poor evaluations and cancellations, on the other hand, may cause you harm.

Some merchants have very stringent no-cancellation rules, and they frequently deliver items that the buyer had intended to cancel. Situations like these can result in bad ratings and case openings with negative consequences, which may harm a company’s rating.

Despite the fact that there is no Etsy rule stating that cancellations count against you, the company may always decide to take a revenue-generating decision. That’s why diversifying your selling sites and not being overly reliant on one site is a good idea.

How Does the Etsy Order Refund Work?

In general, the refund procedure is straightforward. However, it varies by payment method.

Etsy Payments

If you’re using Etsy Payments, the whole refund procedure is handled automatically. The money with all of the costs goes back to the buyer as soon as you cancel the purchase.

If your Etsy account does not have enough funds, the site will charge your card on file for the amount owed for a refund.


If you choose PayPal as a payment option and the buyer has chosen it, the procedure is not automated. It’s your responsibility to return your customer their money. As a result, after cancelling an order, verify the refund amount on Etsy and send it to the Buyer.

Keep one thing in mind. You won’t be able to cancel or refund an order once it has begun processing. Processing generally lasts 24 to 72 hours. You may cancel the order and get a refund after it is finished processing.

How do I pay for a refund for Cancelled Etsy Orders?

If you refund a buyer through Shop Manager, the Etsy transaction and processing costs for the refunds are instantly refunded to your Payment Account. If you don’t have enough cash in your account, your credit card on file will be charged the remainder of the sum.

If the order you want to cancel or refund is still in process, you can’t do it just yet. The majority of purchases made through Etsy Payments take 24 to 72 hours to complete.

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How to Cancel an Etsy Order? : Conclusion

Regardless of the store, canceling an order is never a pleasant experience. While some e-commerce giants provide automatic order cancellations, Etsy has made things more difficult. There shouldn’t be any issues as long as you have tolerance and a reasonable cause for canceling your purchase.

Hopefully, this post has taught you everything there is to know about canceling an Etsy purchase. Always give your seller a text before contacting Etsy. Make sure to contact the buyer first if you’re a vendor.

Why is it necessary to cancel an Etsy order? Have you ever had any difficulties while using Etsy? Leave a remark below if you have any other questions.


Karthik Ramachandiran is the SEO Manager at AdNabu. He loves to help Shopify stores grow their business with Google Shopping & Google Ads, using advanced features like multi-currencies, multi-languages, and Metafields. Karthik has a lot of experience in SEO and Content Marketing. Also, he enjoys exploring new ways to make content more effective for both readers and search engines.