How to Contact Etsy Support in 2021? : An ultimate Guide

How to contact etsy support

Do you have an Etsy store? Do you use it to sell your items? How to contact Etsy support if you do not have an account? Do they offer a phone number or an email address where you may reach them? What’s the deal with live chat, anyway?. This blog post will help answer all of those questions and more!

Etsy users can contact Etsy support by phone, email, or live chat.

  • You may contact Etsy support by phone or through the internet, but you’ll need to have an Etsy account.
  • You may contact Etsy support agent by phone number (1-844-935-3879 in North America) to get expert assistance with more complex purchases or sales.
  • The most direct method to contact Etsy support is through their online Help Center, which allows you to chat or send an email.

Whether you’re a seller or a buyer, there are several options for reaching Etsy customer service if something goes wrong. Etsy’s customer care staff may assist sellers with shop concerns, purchasers with orders they’ve placed, and more.

If you want to contact Etsy Support, you may do so by calling, emailing, or using an online chat. In addition, whether you’re a buyer or a seller, the procedure is almost identical.

Important: You’ll need an Etsy account and must be logged in to contact Etsy online. This helps the firm verify your identification and provide customer service.

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How to contact Etsy Support?

Step#1: Sign in to Etsy if you haven’t already.

Step#2: Go to the Etsy Help Center.

Step#3: There will be two choices in the “What can we help you with?” drop-down menu: a link for buyers and a link for sellers. If you’re a buyer, go to Buying on Etsy. If you’re a vendor, choose “Selling on Etsy.”

How to contact Etsy customer service as a buyer or a seller via phone, email, or chat

Step#4: Select the best option to be taken to the customer support portal for the right client.

Step#5: Choose the category that most closely reflects your reason for you to contact Etsy Support.

How to contact Etsy customer service as a buyer or a seller via phone, email, or chat

Step#6: A different help page will be presented to you for each reason why you contact Etsy Support.

A quick tip: As a result, buyers may notice inquiries such as “Assistance with a purchase” and “Shopping and checking out,” while sellers may observe themes including “Bills and finances” and “Management of my orders.”

Step#7: When you’ve finished identifying the issues that most closely match your problem, continue to select categories and queries until you reach a page with solutions for how to fix your problem.

How to contact Etsy customer service as a buyer or a seller via phone, email, or chat

Step#8: Before you reach the help screen with customer service contact options, Etsy will likely ask you a series of questions.

Step#9: If you still have questions, click “I still need help.”

How to contact Etsy customer service as a buyer or a seller via phone, email, or chat

Step#10: At the bottom of the support page, you’ll see an “I still need help” button.

Step#11: Select “Chat with us,” “Call us,” or “Email us” as the contact method if provided.

Step#12: If you picked the chat option, a chatbox will appear. In the chat messenger, type your message and then select “Start chat.”

How to contact Etsy customer service as a buyer or a seller via phone, email, or chat

Step#13: You may chat with an Etsy customer support representative at any time.

Step#14: If you selected the call option, You will be given contact information for North America (1-844-935-3879), the United Kingdom (44-800-011-9700), and Australia (61-1800-531-536) if you select this option.

How to contact Etsy customer service as a buyer or a seller via phone, email, or chat

Step#14: These are the three customer service lines available for Etsy buyers and sellers.

Step#15: If you pick the email option, you’ll be redirected to an online form. Fill in the subject and description areas, then click Send.

How to contact Etsy customer service as a buyer or a seller via phone, email, or chat

Step#16: You can only contact Etsy using its dedicated online email form.

How to contact Etsy Support Via Etsy mobile app

You can use the Etsy mobile app for iOS and Android devices to contact Etsy support. The method for communicating with a representative via chat, phone, or email is very similar. The only variation is in how you access the help center.

Here’s how to contact Etsy support and get customer service support from the mobile app.

Step#1: Open the Etsy mobile app.

Step#2: Select the “You” icon from the bottom menu bar.

Step#3: Select “Help” from the drop-down menu.

How to contact Etsy customer service as a buyer or a seller via phone, email, or chat

Step#4: The “You” menu includes your profile, purchases, messages, and other items.

Step#5: Tap the “Help Center” button.

How to contact Etsy customer service as a buyer or a seller via phone, email, or chat

Step#6: Tapping “Help Center” will take you to the mobile layout of the Etsy Help Center.

A quick tip: Select “Help with an order” to receive purchase updates and assistance for a certain purchase.

Step#7:  Select the relevant topic you need help with.

How to contact Etsy customer service as a buyer or a seller via phone, email, or chat

Step#8: On mobile, the Help Center is identical to its desktop counterpart – save for the fact that it’s vertical.

Step#9: Select the issue closest to what you need assistance with.

Step#10: If you still require assistance from an Etsy customer care representative, go to the bottom of the problem page and select “Contact support.”

How to contact Etsy customer service as a buyer or a seller via phone, email, or chat

Step#11: The contact Etsy support button will be at the bottom of the help page.

A quick tip: Each problem may not have a contact button, so you’ll need to scroll down or click somewhere else to access it.

Step#12: Follow the instructions in this chapter to access phone, email, or chat assistance from Etsy.

How to Contact Etsy Support Via Social Networks?

On Facebook, Instagram, and Twitter, Etsy has a social media presence. The company’s main Twitter feed is where you’ll find the most activity from Etsy customer service. Although the firm formerly maintained a special Customer Service Twitter account (@Etsyhelp), it does not currently check it. Customers may now reach out to Etsy on the site’s home page

You may contact Etsy through Twitter by either tweeting them or sending them a private message. On the Etsy Twitter feed, there are plenty of complaints about shoddy service. Customers frequently do not receive assistance, and the representative takes too long to respond. When they respond, consumers are encouraged to provide specifics of the problem in a direct message.

FAQ on How to Contact Etsy Support

Where can I find Etsy’s phone number? Can I call Etsy Support? 

To get in touch with Etsy’s customer service, click the Contact support button below. Etsy can assist you with an account, shop, or purchasing concern using this feature.

Etsy’s support team will connect you with the most appropriate form of assistance based on your inquiry: chat, phone, or email.

To contact Etsy Support, you must first log in to your account on Etsy. This allows us to validate your identity and provide you with faster customer service.

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I don’t want to wait on hold. Can Etsy Support call me? 

If you’re an Etsy buyer, a well-established seller, or a Star Seller, you might be able to enable this option when signing in and selecting an issue.

Do you have a question about callbacks? Don’t worry, we here at Esty can help. Depending on your issue, Etsy may provide 24-hour live chat or email support. Simply sign in, choose an issue, and Etsy will connect you with the best option for assistance.

I have a question or problem with my Etsy order?

If you have a question about a product or order you’ve placed, you may contact the vendor. If you need assistance, the seller is the greatest person to turn to:

  • Check your order status
  • Make a change to your order
  • Request a cancellation
  • Update your shipping address
  • Request a refund, return, or exchange
  • Or if you have any other questions about your order

How to open a case on Etsy

Conclusion on How to Contact Etsy Customer support

Etsy is a marketplace where people may find and purchase unique, handcrafted goods from hundreds of sellers located all around the world. Every year, the platform performs in billions of dollars worth of transactions.

Etsy support is available by phone, email, or live chat.

  • You may contact Etsy support by phone or internet, but you must have an Etsy account.
  • Call an Etsy customer care phone number (1-844-935-3879 in North America) to get assistance with more complex purchasing or selling difficulties.
  • The quickest method to contact Etsy support is through their online Help Center, which allows you to chat or send an email.

About the author

Ra Karthik

Ramachandiran Karthik is the Digital Marketing Manager at Adnabu. He loves to help Shopify stores grow their business with Google Shopping & Google Ads, using advanced features like multi-currencies, multi-languages, Metafields. Karthik has a lot of experience in digital marketing and enjoys exploring new ways to make advertising more effective for both advertisers and customers.

By Ra Karthik