How to close a Shopify Store

If you’re thinking of closing a Shopify store, here is a quick guide with a few tips that will help make the process smoother and more accessible.

Let’s get started! We’ll walk you through the process of closing the store step by step, so you can get everything wrapped up quickly and painlessly. Plus, we’ll provide tips and tricks to make the closure process smooth.

Top reasons why Shopify Stores Close Without A Sale

There are various reasons why Shopify stores close without a sale. The most common ones include inadequate marketing strategies, poor website design/layout, low-quality products or services offered by the store owner, and insufficient inventory.

To increase your chances of success in this business sector, you must clearly understand what you’re selling and how customers can buy it. 

You also need to understand which channels work best for you (online vs. offline), create engaging content that will draw people into your shop, set up effective email marketing campaigns that provide valuable updates on product sales and offers discounts for first-time customers who subscribe to your newsletter or follow you on social media platforms like Facebook or Twitter.,and lastly, making sure there is always fresh merchandise available, so shoppers don’t get bored.

Things to Pay attention to Before Closing Shopify Store

Here are some essential things to pay attention to before closing your Shopify store:

  1. Verify the Data and Subscription Costs for your Shopify Third-Party Provider Apps.

Verifying the data and subscription costs for your third-party apps is essential. This includes verifying that there are no billing errors or expired subscriptions, which can lead to higher monthly bills. You may also want to contact the developers of these applications in case there are any issues with their functionality or customer service.

It’s also a good idea to check your shop’s analytics regularly so you can track changes in traffic and sales trends. This will help you generate a final report that indicates whether or not your store is profitable for closure.

Check out how to change your shopify store name here.

  1. Backup consumer records and customer information

One of the most critical tasks is to make sure that you back up your customer records and information. This includes saving their contact info, product data, purchase histories, etc. 

It’s also advisable to archive all marketing materials, such as banners, email campaigns, and other promotional materials.

  1. Transfer your Custom Domain

Make sure you have transferred all of the data, settings, and files related to your store to the new platform before closing it down. Save your store information by exporting CSV files. This includes everything from customer information to social media accounts and product images. 

How to close a Shopify store. If anything is left on the old platform after closure, it could be difficult or impossible to get back onto the new one. You can transfer a custom domain to a different domain registrar if you have one that you purchased from Shopify.

  1. Archive Your Data

Once everything has been transferred over, ensure that all of your data is appropriately archived to allow you access and regeneration if needed in future scenarios (e.g., if there’s a problem with the migration process). 

This might include using external storage or cloud services like Dropbox or Google Drive for temporary storage while your site is down for repairs or redesigns.

  1. Delete expired licenses 

Be sure to delete expired licenses so that customers cannot continue using copyrighted content or Filesharing services on your site after it has closed down. 

If necessary, contact retailers or users who have made unauthorized purchases via email or chat support channels (as required by law).

  1. Finalize any outstanding orders

Ensure all the orders you still need to be fulfilled are placed and delivered. This includes both online and offline sales transactions. You will likely incur additional costs if the orders aren’t completed, so it’s essential to ensure everything is finalized before closing proceedings.

  1. Update store content

This may include changing or deleting old information, adding new product descriptions, and tweaking pricing structures. Once this work is complete, making updates can be easily automated using Shopify’s built-in publishing features. 

  1. Sell any remaining inventory.

If any items in your store haven’t been sold yet (or haven’t been sold for an extended period), it might be worth selling them off now instead of waiting until after closure procedures have been carried out. 

By doing this, you’ll avoid dealing with potential buyers who were thinking about purchasing an item but then decided not to do so because they weren’t aware of the store’s pending closure proceedings.

  1. Finalize Cancellations

Confirm any planned cancellations with customers and provide updated timelines, so everyone knows what’s going on up until closing! It can often be confusing when things change rapidly around final preparations for shutdown – making sure everyone knows what they’re signing up for will help avoid any last-minute surprises post-closing date!

  1. Selling Gift Cards

You can have unpaid cards to deal with if you sell gift cards. The data you require to resolve any pending cards is available in a CSV file that you may export from your store’s gift cards.

  1. Remove Custom Domain from a third party.

If you purchased a custom domain from a third party, you could remove it from your store using your Shopify admin. If you do not deactivate your Shopify store before removing your domain, you may be unable to use it for another website.

  1. Be in touch with your clients and let them know that this is not the end

Ensure you are in touch with your clients and let them know this is not the end. Take advantage of social media platforms like Facebook and Twitter to interact with your customers and followers. This way, they’ll be able to see that the store is closed down and know what options are available for them. 

  1. Use Social Media to Interact

There are a few things to pay attention to before closing your Shopify store, including social media. Ensure you’re actively engaging with your fans and followers on platforms like Instagram, Twitter, and Facebook. This will keep them up-to-date on the latest sales and product announcements and help you build relationships with potential customers interested in buying from you.

How To Close or Delete Your Shopify Store Completely?

Here is a step-by-step guide to close or delete your Shopify store completely:-

Step 1: Log in to your Shopify account.

Steps on How to close a Shopify Store

Step 2: Click on  Settings > Plan and Permissions from the Shopify dashboard.

Steps on How to close a Shopify Store

Step 3: Go to store status. You will see the “Sell or Close your store” option.

Steps on How to close a Shopify Store

Step 4: Click on the “Close Store” button.

Step 5: Enter your store Password and click “Confirm.”

Steps on How to close a Shopify Store

Step 6: You will be asked to enter the reason for closing or deleting your store.

Once everything is done, click on the “Close Store” button.

how to close a Shopify store; you will also have the option to keep any custom designs associated with your store and send users’ information to third-party services if you choose this option.

How to pause your Shopify account?

How to pause a Shopify Store

If you need to pause the store for your Shopify account for any reason, there are a few steps that you can take, and they are as follows:-

  1. First, log in to your Shopify store as an account owner.
  2. From the Shopify admin panel, click on “Settings” > “Plan and permissions.”
  3. From the “Store status” section, click on “Pause and Build.”
  1. Read the terms and conditions, and if you agree, click on the “Pause Store” option. Here, you will be able to choose how long your account will remain paused (either1 a day or seven days), as well as whether or not customers should still be able to place orders while it is paused.
  1. Check out your billing cycle here, then click “Confirm changes” to pause your store.

Your Shopify store will be on hold and continue to operate for a reduced subscription fee. Selecting a new plan allows you to reopen your store whenever you want to start product sales.

How to Cancel Shopify Free Trial?

When you register, Shopify’s free trial is immediately activated. You will not be charged any subscription fees until the free trial period.

To cancel Shopify free trial, follow these steps:-

Step 1: Log in to your Shopify Account.

Step 2: From the Shopify, Dashboard, click on  Settings > Plan

Cancel Shopify Free Trial

Step 3: To close your store, just click on “Cancel trial,” Just because this store was closed during the free trial period, you will not be able to see the account in the settings.

If you were in the paid plan, the option would be “Cancel subscription.”

Cancel trial plan

How to Cancel Shopify Subscription?

Canceling your Shopify subscription is easy and can be done in just a few steps. To cancel your Shopify subscription, follow these steps: 

Step 1: log in to your Shopify account and click on the “Settings” button at the bottom of the page.

Shopify settings- Steps on How to close a Shopify Store

Step 2: Click on  “Account” from the Shopify dashboard next. Underneath this, you will find the “Store Status” section. You can close your store here.

Step 3: Click on the “Pause store” button.

pause shopify store - Steps on How to close a Shopify Store

Step 4: here, a new dialog box will appear, read the information carefully and confirm your billing cycle details. 

Steps on How to close a Shopify Store

Note: Make sure that you Cancel Your Subscription before it renews so that you do not have another month’s subscription fee added to your bill!

How to Deactivate your Shopify Store?

If you deactivate your online store, you will be unable to create a new store that uses the same myshopify domain. You can, however, create a new store using a different myshopify username and password.

If you have decided that it is time to deactivate your Shopify store, there are a few steps that you will need to take.

  1. From your Shopify admin panel, go to Settings > Plan and Permissions > Plan.
  1. Click on “Pause or Deactivate store.”
  2. If necessary, review your choices for starting a new store or switching to the Pause and build plan.
  3. If you still decide to Deactivate, click on deactivate Store.
Deactivate store- Steps on How to close a Shopify Store

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  1. Select the reason for deactivation and click continue.
  2. Enter your password where required, and then click on Deactivate Now

You can create a new store using the same myshopify domain if you deactivate your online store. However, note that any orders or billing associated with your old store will not be transferred to the new store. You’ll need to start from scratch and set up all customer data again.

Once your deactivation has been confirmed, all your products and content will be deleted from our servers, and any customer data associated with those products or articles. 

Finally, ensure that all your SEO settings are optimized for Google so that any organic traffic generated by your website during its active period is not lost forever!

FAQs related to How to close a Shopify Store

How do I close my Shopify store?

To close your Shopify store, you must first log into your admin panel area and go to “Settings” → “Plan and Permissions.” scroll down to the bottom till you see the “Sell or Close your store” option. How to close a Shopify store

Click on the “close your store” button. If you are ready to close your store, just proceed with entering your store password and click Confirm.

Provide a reason for closing your store, and then click on the Save button.

Will I be charged if I close my Shopify store?

Generally speaking, you might be charged only if you have outstanding orders or items in your inventory that haven’t been sold. Shopify will charge your account for these expenses. If you follow the store’s terms of service, closing your store should not incur additional fees.

Why can’t I close my Shopify store?

Unfortunately, you may have issues closing your Shopify store if any outstanding payments haven’t been billed or invoiced. You should contact Shopify support to see what can be done to close the store.

One of the most common problems that Shopify users experience is the inability to close their store. This can be due to various reasons, including missing payment gateways, incorrect settings in your Shopify account, or misconfigured security measures.

If you cannot locate or fix the issue, it may be time to contact the Shopify Support team. They will be able to help you troubleshoot and correct any issues that are preventing you from closing your store. In some cases, they may also require additional information before they can close your store for you.

Ensure all your settings are accurate and up-to-date before attempting to close your Store; otherwise, things could take longer than expected to resolve.

What happens to the domain when you close the Shopify store?

When you close your Shopify store, the domain name goes with it. Anyone wanting to purchase the domain name must contact you directly. If you no longer use the domain or decide not to sell it, you may transfer ownership of the domain to someone else by transferring it through your account settings.

According to Shopify’s HSTS policy, any domain hosted on their platform and used for online shopping must be served over HTTPS. If you leave Shopify entirely and move your website to another platform, then the HSTS policy will remain in effect on your domain for an additional 90 days. After this period has expired, it will no longer be protected by the policy and can be accessed by anyone who chooses to do so.

How do I hide my Shopify store from the public?

There are a few ways to hide your Shopify store from the public. You can create custom URLs for specific products or categories and set up password-protected checkout processes. And lastly, you can use SSL ( Secure Socket Layer) encryption to ensure your data is always protected.

Once you have done this, anyone who attempts to access your store without entering the correct credentials will be presented with an error message.

Can you make a Shopify store private?

Yes, you can make a Shopify store private by following these simple steps:

  1. Log in to your Shopify admin area and go to Online stores > Preferences.
  2. To check whether your store is password protected, go to Password Protect.
  3. To turn on your password protection, click the  Enable Password to hide your Shopify store from the public while you continue building.
  4. Following that, Enter the password you intend to share with the visitors to whom you want to grant access. You can also message your website visitors when they enter your store.
  5. Now just click  Save Changes at the bottom of the page.

You now have exclusive access to this store for yourself and any friends you can add as followers. Only people who know your login credentials can view your store’s content! Anyone who tries to visit without being invited will be redirected to the public version of your shop.


As you can see, closing your store isn’t something that should be taken lightly. There are things to remember before making such a decision, and we hope the tips mentioned above will help you make this process as smooth as possible.

Did the closure of your store affect your profits? Were any issues with the store’s performance that led to its closure? Share your experience in the comments section, and we might be able here!


CEO and co founder of AdNabu. Exploring the intersection of data and marketing